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Internal Operations Manager

Location: Cheektowaga, NY
Shift: 1st Shift
FT/PT Status: Regular Full Time
Schedule: Monday – Friday

Job Description:

In this role you will manage the flow of projects as they move through contract negotiation to installation. You will work closely with the sales and estimation team, contracts manager, order processors, and installation management team to ensure that all the project details are finalized and understood prior to shipping and mobilization. Other duties include overseeing the renewal of contractor’s licenses, maintaining industry certifications, and being the liaison with Ecore on joint sales effort.

Principal Duties and Responsibilities:

  • Take on lead project management, key role on team from contract to installation scheduling:
    • Liaison between Surface America Contract’s Manager and the General Contractor to finalize contract.
    • Obtain payment bonds from customer on projects with general contractors.
    • Communicate with sales and estimation team to ensure that the scope of work is clear and addressed.
    • Obtain any graphic templates specific to projects.
    • Communicate with customer to finalize any open items on the project (color selection, other details).
    • Handle pre and post installation paperwork such as military base site access, OCIP, prevailing wage, LCP Tracker, etc.
    • Work with Construction Manager to maintain and update construction schedules for active projects.
  • Maintain, organize, and file for Contractor’s Licenses for all applicable state
  • Maintain IPEMA certification and coordinate the annual inspection
  • Liaison with Ecore on joint sales effort


  • Bachelor’s degree in Business or related field required
  • Minimum 5 years’ experience in a related business environment
  • Ability to manage multiple priorities with efficiency
  • Proactive communication and problem-solving skills
  • Professional verbal communication and business writing skills
  • Strong interpersonal and conflict resolution skills

Surface America is a subsidiary of Pennsylvania-based Ecore International. Applications for this position can be completed online.

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